Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details: Name, phone number, email address and physical address for service delivery
• Booking information: Preferred dates, service type, property details and special instructions
• Payment information: Credit card details are collected securely via Stripe. We do not store your full card numbers on our servers.
• Communication records: Emails, phone calls and messages exchanged with our team

2. How We Use Your Information

• To schedule and deliver cleaning services
• To process payments and issue invoices
• To send booking confirmations, reminders and service updates
• To respond to enquiries and provide customer support
• To send occasional promotional offers (only if you opt in)

3. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. This collects anonymous data about page visits, traffic sources and user behaviour. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Data Security

Your personal information is stored securely in our encrypted database (Supabase) and protected by industry-standard security measures. Payment processing is handled entirely by Stripe, a PCI-DSS compliant payment provider. We never store your full credit card details on our own servers.

5. Third-Party Services

We use trusted third-party services to operate our business:

• Stripe — secure payment processing
• Supabase — encrypted database and authentication
• Google Analytics — website traffic analysis

6. Your Rights

You have the right to access, update or delete your personal information at any time. To request a copy of your data or to have it removed, please contact us at info@proservicesydney.com.au. We will respond within 2 business days.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: